Trust Center

Overview
Get an overview about the LoyJoy platform

Chat Widget
The LoyJoy Chat UI is a customizable chat widget for websites and native apps.

GPT & Generative AI
LoyJoy GPT automatically answers queries about knowledge, follow-up questions or small talk.

Model Context Protocol
Prepare your business for the Agentic Web with MCP. Give AI agents like Gemini access to your services.

Expression Engine
LoyJoy provides a powerful expression engine to evaluate expressions.

BPMN 2.0
How LoyJoy uses BPMN 2.0 to model and execute business processes.

Analytics
Full transparency in every customer interaction – live analytics, funnel tracking, A/B tests, and GDPR-compliant insights.

WhatsApp-Integration
Use over 40 LoyJoy modules to connect with your customers in WhatsApp.

Compliance
GDPR, EU AI Act, DORA, and Accessibility compliant – LoyJoy meets all regulatory requirements for enterprise chatbots.

Integrations
Over 30 plug-&-play modules connect LoyJoy with CRM, Marketing, Data Warehouses, and REST or Webservice APIs.

Live-Chat
With LoyJoy Live Chat engage with customers instantly and answer questions.

Product Finder
LoyJoy's Product Finder helps customers find the right product for their needs.
Platform
Consumer Brands
Learn about Consumer Brands leveraging conversations to build better consumer relationships.

Banking & Finance
Find out how Banks offer service excellence 24/7 with AI, process automation, and live chat.

Insurance
For Insurers, LoyJoy is a quick yet powerful solution to create more engaging customer experiences.

Utilities & Energy Companies
Learn how utilities and energy companies use LoyJoy's AI chat to support and delight their customers.

B2B Manufacturing & MedTech
Lead qualification & AI-based product recommendation for complex B2B products – seamlessly integrated into your website. Connected to Salesforce, SAP & your PIM.

E-Commerce
AI Customer Service & AI Shopping Assistant – integrated in no time with Shopify, Shopware & Co.

Education
Study guidance & study buddy support – AI chatbots for universities and educational providers.
Industries
Cases
Partners
Pricing
Templates
About
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Your Data in Safe Hands

Everything you need to know about our security measures, data protection, and commitment to safeguarding your information.

Security and Compliance Documents

LoyJoy BFSG EU Declaration of Conformity (Download) PDF – 162 KB June 5, 2025: This EU Declaration of Conformity confirms the LoyJoy Conversational AI Platform adheres to EU accessibility requirements (BFSG) based on standards like DIN EN 301 549:2021-03 and WCAG 2.1 AA.