Trust Center | LoyJoy

Overview
Get an overview about the LoyJoy platform

Chat Widget
The LoyJoy Chat UI is a customizable chat widget for websites and native apps.

Generative AI & GPT
LoyJoy GPT automatically answers queries about knowledge, follow-up questions or small talk.

Model Context Protocol
Prepare your business for the Agentic Web with MCP. Give AI agents like Gemini access to your services.

Expression Engine
LoyJoy provides a powerful expression engine to evaluate expressions.

BPMN 2.0
How LoyJoy uses BPMN 2.0 to model and execute business processes.

Analytics
Full transparency in every customer interaction – live analytics, funnel tracking, A/B tests, and GDPR-compliant insights.

WhatsApp-Integration
Use over 40 LoyJoy modules to connect with your customers in WhatsApp.

Compliance
GDPR, EU AI Act, DORA, and Accessibility compliant – LoyJoy meets all regulatory requirements for enterprise chatbots.

Integrations
Over 30 plug-&-play modules connect LoyJoy with CRM, Marketing, Data Warehouses, and REST or Webservice APIs.

Live-Chat
With LoyJoy Live Chat engage with customers instantly and answer questions.

Product Finder
LoyJoy's Product Finder helps customers find the right product for their needs.
Platform
Conversational Marketing for Consumer Brands
Learn about Consumer Brands leveraging conversations to build better consumer relationships.

AI Agents for Banks and Financial Institutions
Find out how Banks offer service excellence 24/7 with AI, process automation, and live chat.

AI Agents for Insurers
For Insurers, LoyJoy is a quick yet powerful solution to create more engaging customer experiences.

AI Agents for Utilities & Energy Companies
Learn how utilities and energy companies use LoyJoy's AI chat to support and delight their customers.

AI Agents for B2B Manufacturing & MedTech
Lead qualification & AI-based product recommendation for complex B2B products – seamlessly integrated into your website. Connected to Salesforce, SAP & your PIM.

Agentic AI for E-Commerce
AI Customer Service & AI Shopping Assistant – integrated in no time with Shopify, Shopware & Co.

AI Agents for Educational Institutions and Universities
Study guidance & study buddy support – AI chatbots for universities and educational providers.
Industries
Cases
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About
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Your Data in Safe Hands

Trust Center

Everything you need to know about our security measures, data protection, and commitment to safeguarding your information.

Security and Compliance Documents

BFSG-EU-Declaration-of-Conformity.pdf pdf Thu Jun 05 2025: LoyJoy BFSG EU Declaration of Conformity - This EU Declaration of Conformity confirms the LoyJoy Conversational AI Platform adheres to EU accessibility requirements (BFSG) based on standards like DIN EN 301 549:2021-03 and WCAG 2.1 AA.
Brief Statement on the EU AI Act.pdf pdf Tue May 20 2025: Brief Statement on the EU AI Act - LoyJoy GmbH as an operator (deployer) of an AI system using Microsoft Azure OpenAI Services
Data Privacy.pdf pdf Wed Feb 05 2025: Data privacy in LoyJoy Cloud Platform - The LoyJoy Cloud Platform is designed to minimize data privacy footprint while providing flexible options for data storage and encryption.
IT & Data Security Measures.pdf pdf Fri Sep 12 2025: IT & Data Security Measures in the LoyJoy Platform - The IT security measures implemented at LoyJoy to meet information security, privacy and compliance requirements.
Sub Processors.pdf pdf Wed Aug 27 2025: Sub processors list of LoyJoy GmbH - LoyJoy GmbH uses the following sub processors for processing personal data.
Supplement to Privacy Policy.pdf pdf Mon Jan 01 2024: Supplement to Privacy Policy - This PDF document contains a suggestion for supplementing your privacy policy.
Technical and Organizational Measures.pdf pdf Tue Jul 01 2025: Technical and organizational measures according to Article 32 GDPR - LoyJoy GmbH implements the following technical and organizational measures to ensure compliance with the provisions of the General Data Protection Regulation (GDPR).