Business Goals

The DIPLOMA University of Applied Sciences has developed LoyJoy, a chatbot that answers questions about its educational programmes.

The various questions from prospective students are answered 24/7 by generative AI.

They are forwarded to the relevant information via links in the chat.

If required, they can also leave their contact details to be contacted by the service team.

Results

Thanks to LoyJoy’s chatbot, customer service is relieved and enquiries can be processed quickly and efficiently.

Students receive immediate answers and can contact the service team seamlessly if required.

This solution improves the user experience and increases customer satisfaction.

Watch the Case Video