LoyJoy
tests

Net Promoter Score: chatbot template for NPS surveys

Description

Implement the Net Promoter Score (NPS) to measure customer satisfaction and loyalty to your brand.

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Highlights

Highlights

  • Measure customer satisfaction
  • Enhance business performance
  • Collect valuable insights

What the template does

The template runs an NPS survey in chat: scale 0 to 10, optional free-text follow-up depending on category (promoter, passive, detractor). Results are captured in structured form and can be passed to your feedback or CRM system.

Question text, follow-up questions and thresholds are adjustable.

How to start

  1. Add the template to your workspace.
  2. Adjust the NPS question and follow-up texts.
  3. Connect data handover to your feedback or CRM system.

Customers

RTL+ AI Support Chat

RTL wanted to implement an automated chat and was one of the first customers to rely entirely on generative AI.

zeb Banking Studies Chat

zeb's banking consultants now conduct their studies via chat with LoyJoy, attracting significantly more respondents and gaining deeper market insights.

SCHOTT CERAN Product Advisor

In an effort to enhance its worldwide customer support, SCHOTT CERAN aimed to integrate a chat function for immediate access to FAQs and a platform for inquiries.

Puky Bike Finder

The popular children's bike brand offers product and dealer finders, as well as live chat for customers.