Zurich

Business Goals

ZURICH Brazil is part of the globally active Zurich Insurance Group. With a chatbot from LoyJoy, ZURICH Brazil helps its customers find the right cell phone insurance. Unlike the quiz, the price is calculated directly in this chat. The chatbot asks for the brand, model, and storage size. The price is determined immediately, and leads can sign up right away. Leads are fed in via social media channels such as Instagram and TikTok.

Results

The LoyJoy chatbot simplifies the application process and ensures a seamless, customer-friendly user experience. By spreading the word via Instagram and other social media channels, ZURICH Brazil reaches a young target group and increases conversion rates. The direct link to the application form also promotes sales.

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