Business Goals

The mobile phone provider Congstar uses a chatbot created with LoyJoy to offer its users personalised smartphone deals.

The chatbot asks for the desired smartphone features and tariff details.

In addition, each user receives a 10% voucher.

At the end, the chatbot forwards the users directly to the appropriate offers where they can redeem their voucher.

Results

Congstar’s chatbot is an effective solution for increasing user interaction.

It enables Congstar to collect valuable user data for profile enrichment.

At the same time, the voucher increases user loyalty and supports lead generation.

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