🚀 New Success Stories: How Belonio & SCHOTT Use Conversational AI

Last week, we published four exciting new case studies on our website!🌟
We’re thrilled to see how the LoyJoy platform is being used to streamline processes and delight customers.

Here are this week’s highlights:

🌡️ Kermi: The AI Heating Advisor for Renovation

Kermi supports homeowners in the energy transition. The AI-based advisor helps find the right heating solution for renovation projects.

• The Focus: The intelligent chatbot not only answers product questions but also provides up-to-date information on funding opportunities or the most efficient heating solution for individual needs. The digital consultation creates a low-barrier entry point and combines automation with genuine customer focus.

👉🏼Click here for the case study

🧪 SCHOTT: Digital Advisor for KIMAX Glass

When it comes to highly specialized products like SCHOTT’s KIMAX® laboratory glassware, expert advice is key. The new chatbot serves as a digital expert in this area.

• The focus: The AI agent answers technical questions, performs product searches, and locates sales partners. This reduces the workload on support and provides immediate guidance on the product range.

👉🏼Click here for the case study

🔭 SCHOTT ZERODUR: The AI assistant for glass-ceramics

ZERODUR is used where the highest precision is required, such as in giant telescopes or chip manufacturing. To support its customers, SCHOTT relies on a specialized AI assistant.

• The focus: The assistant makes in-depth expertise on material properties and specifications immediately accessible and guides customers precisely through the technical applications. The result is scalable customer service automation and a future-proof, digital customer interface for high-precision applications.

👉🏼Click here for the case study

💳 Belonio: The Interactive Content Assistant

Belonio uses LoyJoy to make the technical information in the journal more accessible to readers. Instead of wading through long articles and static FAQs, users interact with a smart assistant.

• The focus: Existing journal resources and articles are transformed into a guided dialogue. Users can then ask questions about the content or request summaries. The result is significantly faster access to relevant answers regarding benefits and allowances.

👉🏼Click here for the case study

Just click on the links to go to the respective success story! Which of these approaches is the most exciting for your business?

— by Laura Knittel