Cognigy Sold – LoyJoy as a GDPR-Compliant Chatbot Alternative from Germany
🧠 Cognigy Sold – LoyJoy as a GDPR-Compliant Alternative from Germany
In June 2025, it was announced that Cognigy, one of Germany’s leading Conversational AI companies, was acquired by the international tech group NICE (USA/Israel). For many organizations in the DACH region, this raises a key question:
👉 Is there an independent, European alternative—without corporate structures and with GDPR-compliant data processing?
Yes—with LoyJoy.
LoyJoy is a self-funded platform from Münster that enables companies to create modern chatbots with generative AI, visual process logic (BPMN), and live chat functionality. All of this is possible without any coding—directly from the business department.
🔍 LoyJoy vs. Cognigy – Key Differences at a Glance
| Criteria | LoyJoy | Cognigy |
|---|---|---|
| Independence | Self-funded startup from Germany. | Part of NICE (US/Israel) since 2025. |
| Focus | Chatbots for marketing & customer service, BPMN logic. | Contact center automation, including voicebots. |
| AI Capabilities | Generative AI (GPT, Claude, Llama) & RAG out-of-the-box. | Hybrid: Intent-NLU + optional LLMs. |
| User Experience | Fully no-code, fast implementation by business teams. | Low-code, complex setups usually require developers. |
| Integrations | 30+ modules for CRM, email, e-commerce, WhatsApp, etc. | Focus on voice/contact center, less marketing tech. |
| Data Protection | 100% EU hosting, GDPR-compliant, on-prem possible. | EU cloud, but corporate structures. |
| Pricing | From €500/month, transparent & predictable. | From $300,000/year, customized. |
🎯 Who is LoyJoy Especially Suitable For?
✅ Medium-sized companies and enterprise teams focused on:
- Digital customer interaction (consulting, lead generation, product finder)
- Fast time-to-market for chatbots without IT dependency
- Secure data processing within the EU (GDPR, EU AI Act, DORA)
- Marketing campaigns on websites, Instagram, TikTok, or WhatsApp
🛠️ Features That Make the Difference
- No-code process editor: Design chatbots like processes – with BPMN, drag & drop, and conditions
- Generative AI out-of-the-box: GPT, Claude, Llama, or your own model – no setup required
- WhatsApp, Instagram, TikTok: LoyJoy runs where your customers really are
- Live chat handover: Seamless transition from bot to human – including conversation summary
- Optional on-prem hosting: Full data sovereignty, outside the public cloud if desired
🧭 Conclusion: LoyJoy is a Real Alternative to Cognigy
Cognigy’s exit is understandable – and well deserved. But with the acquisition by NICE, the DACH region loses an independent AI flagship project. Companies that want to continue relying on European data sovereignty, short decision paths, and high innovation speed will find a strong alternative in LoyJoy:
🚀 Independent, GDPR-compliant, innovative – and ready for use by business departments.
Curious?
Let’s talk! Book a personal demo now and experience LoyJoy in action – with generative AI, process automation, and conversational UX.
👉 Book a demo now