Coupon code: chatbot template for loyalty points and exclusive discounts

A personal coupon code is a simple way to thank loyal customers or make a promotion more attractive. This template hands out the code directly in chat, from a stored list, a CSV import or an API from your shop system. Each code is issued exactly once, tracking and expiry date are optionally configurable.

Conditions for code issuance (for example newsletter signup, answered question, identified customer number) are adjustable in the flow. Live at Telekom.

Highlights

• Customer loyalty: A personal coupon code as a thank-you strengthens the bond with your brand.
• Exclusive offers: Codes can be tied to conditions such as a newsletter signup or an answered question.
• Say thank you to your customers: Each code is issued exactly once, with optional tracking and expiry date.

Use cases (examples)

• Thank-you campaigns for loyal existing customers
• Discount codes in exchange for a newsletter signup
• Rewards for taking part in a survey or quiz
• Exclusive offers after identification via customer number
• Time-limited promo codes for campaigns

What is included in the template?

• Issuing a coupon code directly in chat
• Code source as a stored list, CSV import or API from the shop system
• Single issuance per code, no code is ever handed out twice
• Optionally configurable tracking and expiry date
• Adjustable issuance conditions in the flow, for example newsletter signup, answered question or customer number

Get started in under 5 minutes

1. Install the template
2. Connect the code source: Connect a list, CSV import or an API to your shop system.
3. Define issuance conditions: Configure the requirements for handing out a code, plus optional tracking and expiry date.
4. Test and publish: Issue a test code, then take the chat live.