SCHOTT ZERODUR® Service Chat

Goals: Scaling Technical Precision Digitally

As an international technology group, SCHOTT serves demanding industries with complex products. With ZERODUR®, SCHOTT offers a glass-ceramic with virtually zero thermal expansion, used in astronomy, semiconductor manufacturing, and EUV lithography.

Engineers and technical planners require specific data on material properties such as the coefficient of thermal expansion (CTE), chemical resistance, or mechanical stability. At the same time, they expect immediate access to data sheets, certificates, and white papers, as well as the ability to submit project-specific inquiries directly online.

Traditional navigation could not capture this level of depth. The goal was therefore to automate the customer interface using Agentic AI, answer complex technical questions around the clock, and efficiently capture structured project inquiries without tying up additional internal resources.

Results: AI agent as a digital knowledge archive

Based on the LoyJoy Agentic AI Platform, a specialized AI assistant was integrated directly into the ZERODUR® product page. The AI agent acts as a technical expert and interactive knowledge archive.

It enables:

• Immediate answers to complex technical questions
• References to scientific literature
• Direct links to technical documents
• Structured capture of project and quote requests

The AI assistant handles routine inquiries to resolution, while complex details are specifically handed over to human experts. This creates an efficient division of labor between AI and the technical team.

The result is scalable customer service automation, faster response times, and a future-proof, digital customer interface for high-precision applications.

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