About LoyJoy
Technology that listens. A team that delivers.
LoyJoy is a technology company from Münster, founded in 2018 by Ulf Loetschert and Ulrich Wolffgang. We are the platform for Agentic Customer Service and Sales via chat and phone. Our ambition: the simplest enterprise platform in its category, so simple that business teams build their AI Agents themselves. Our AI Agents resolve customer requests, advise on products, and qualify leads. Over 100 enterprise customers in the DACH region rely on LoyJoy, including RTL+, TRUMPF, R+V Versicherung, Deutsche Telekom, and Beiersdorf.
The Challenge
Why companies must act now
Expectations for customer service are rising: instant availability, competent answers, direct resolution. At the same time, qualified staff are becoming scarcer and cost pressure is increasing.
Many companies have identified Agentic Customer Service as a strategic priority. But the available tools fall short: rule-based chatbots fail at complex processes, LLM wrappers hallucinate, and integration with existing systems is missing. Building it in-house with cloud toolkits or internal LLM teams produces demos, but rarely end-to-end, auditable processes.
Those who don't tackle the AI transformation in customer engagement now will fall behind.
What drives us
Customer issues should be resolved, not just answered. That sounds obvious, but it is not. Most chatbots handle standard questions. Complex requests such as contract changes, technical consultations, or lead qualification still land with overburdened teams.
LoyJoy closes this gap. Our AI Agents execute processes autonomously: in service, they resolve customer requests end-to-end; in sales, they advise on products and qualify leads. They access connected systems such as SAP, Salesforce, or legacy applications. For us, this is not a vision, but daily practice with our customers.
What you can expect from us
- Self-funded and independent
- Founder-owned and built for the long run. This independence lets us align product decisions with customer needs rather than quarterly figures. What moves our customers forward goes into the platform.
- Long-term partnerships
- Many of our customers have been with us for several years. Over that time we learn their processes, systems and goals deeply and evolve the platform step by step together with their business teams.
- Implementation support and dedicated contacts
- Dedicated project leads guide your rollout from process design through integration to go-live. A named contact, clear escalation paths and a direct line to the founders come with the service.
- Speed of innovation
- Several releases per month. We put new AI technologies like generative AI, agentic AI and MCP into production early. For you, that means: your customer interface stays ahead, without your own AI roadmap and without your own development team.
Our conviction
We believe that the customer interface is the most important digital asset a company has. Those who do not actively shape it lose control over their own customer relationships. Our task is to guide companies through the AI transformation in customer engagement: with AI Agents that automate service and sales intelligently, efficiently, and compliantly, and that business departments can manage themselves.
What matters to us: Human interaction is too valuable for routine tasks. AI Agents handle the routine. Your employees focus on the moments that count. When issues are resolved end-to-end, loyalty is created. And customers whose problem is solved in seconds rather than minutes experience genuine delight. That is what Loy and Joy stand for in our name.
Founders
Do you have questions, feedback, or would you like to talk in person? Write to us directly, you will receive a personal reply.
Results in practice
A selection of our customer projects. See how companies implement Agentic Customer Service and Sales with LoyJoy.
24/7 AI Customer Service Automation at RTL+
Thanks to generative AI and LoyJoy's no-code platform, 98% of customer inquiries are handled automatically. Only 2% require manual follow-up.
24/7 AI Sales Assistant at TRUMPF
TRUMPF's 'Ask TRUMPF' agent autonomously answers complex technical questions, identifies buying intent, and hands pre-qualified leads to the right sales expert, 24/7 across all time zones.
Intelligent Wine Sommelier at Wine in Black
Powered by agentic AI, the sommelier advises customers like a professional wine specialist. In a natural dialogue, it recommends suitable wines from an extensive range.
Get to know us
Which customer requests can AI Agents resolve for you? Free potential analysis with concrete examples from your industry.