Conversational Platform

Automate customer service by phone — end to end.

LoyJoy Phonebot resolves service requests through natural conversations, connected systems, and real process automation. Part of one compliant platform for chat and phone — productive in 2–4 weeks.

New

Now live: Speech-to-Speech Phonebot

Even lower latency, more natural conversation flow, and better articulation. Try our demo number — it already runs on the new Speech-to-Speech system. The classic STT/TTS variant remains available as an alternative.

Resolve requests instead of just routing calls
Speech-to-Speech: lowest latency
One platform for chat and phone
Compliant and enterprise-ready

What the LoyJoy Phonebot does for you

Data protection and data sovereignty: Your customer data stays secure. Via MCP, federated systems can be set up: sensitive data remains on your own servers and never leaves your infrastructure. GDPR-compliant, EU AI Act-ready, DORA-compliant.
Full knowledge access: The Phonebot accesses the same knowledge base as your chatbot. Changes are immediately live across both channels — no duplicate maintenance.
Smart tools: Agentic AI: The bot does not just answer. Connected via the LoyJoy MCP Server, it takes real actions: checking order status in the ERP, booking appointments in the CRM, giving product advice, or running a web search.
No-code self-service via prompting: The Phonebot's behaviour, tone, and knowledge base are fully configured via prompting — without IT dependency. Business teams launch and optimise the agent independently.
Call to Digital: the channel handover: When phone gets complex — uploading photos, entering IBANs — the Phonebot says: I will send you a link. The customer continues seamlessly in chat without losing context.
One brain, two channels: Why maintain everything twice? LoyJoy Phonebot is not an isolated voice tool. It shares knowledge, logic, analytics, and governance with the chat channel on one platform.

Natural conversations instead of rigid phone menus

Customers still call when the issue is urgent, complex, or important. Traditional IVR systems create friction and often fail to resolve the actual request. LoyJoy Phonebot replaces "Press 1, Press 2" logic with natural language understanding, connected knowledge, and real process automation. Instead of navigating menus, callers simply say what they need — and LoyJoy Phonebot understands the request and continues the process immediately.

● No IVR menu frustration.: Callers say what they need instead of pressing 1, 2, or 3.
● No dead ends between channels.: Phone and digital connect in one seamless journey.
● No duplicate maintenance.: One knowledge base, one platform, one place to update.

Built for real service and sales processes

LoyJoy Phonebot is designed for customer interactions that require knowledge, context, and connected processes.

Order status and returns: Answer delivery questions, return requests, and status inquiries without waiting loops.
Appointment booking and rescheduling: Handle scheduling requests automatically and guide callers through the next steps.
Contract and tariff questions: Provide fast, consistent answers based on up-to-date product and contract knowledge.
Claims intake and status updates: Capture structured information and support customers throughout the service process.
Technical pre-qualification and routing: Understand the issue, ask the right questions, and route or resolve based on actual need.
Lead qualification outside business hours: Capture demand, qualify intent, and create a seamless handover for sales teams.

Explore how your phone service can be automated

Let’s identify the right entry point for your business and discuss a pragmatic rollout with LoyJoy Phonebot.

Book demo now

Zero-commitment consultation.

+49 251 97593841

Try Speech-to-Speech live.

Included from the Starter plan (from €390/month) — you only pay for the phone minutes used.

Call to Digital

The best channel for each step

Phone is ideal for natural conversation. Chat or mobile is often better for forms, uploads, confirmations, or secure data entry. LoyJoy connects both in one seamless customer journey. When a task is easier to complete digitally, the Phonebot hands over smoothly without losing context.

One journey across phone and digital: The conversation continues in chat exactly where the phone call left off.
No loss of context: Customer data and intent are carried across channels automatically.
One platform instead of separate channel logic: Phone and chat share the same knowledge, processes, and governance in LoyJoy.
Productive in 2–4 weeks: Go live on phone without rebuilding what already works in your chat channel.

Architecture

One architecture for telephony, voice, and process automation

LoyJoy Phonebot combines enterprise telephony integration, advanced speech technology, and the full logic of your LoyJoy AI agent in one setup. No isolated voice stacks, no duplicate knowledge maintenance.

Provider-independent architecture. We continuously evaluate new voice models to always offer you the most capable solution.

Telephony layer.: Direct integration into existing phone systems via WebSocket. Alternatively: connection via Twilio (including phone number provisioning). SIP and own numbers also supported.
Voice layer.: Two modes: Speech-to-Speech (new — lowest latency, most natural flow, best articulation) or classic STT + TTS. Customers choose what fits best.
Agent layer.: Knowledge, actions, tools, and BPMN-based process logic in the LoyJoy platform.
Scalability.: Serverless architecture: additional resources are provisioned automatically during peak load — no bottlenecks with many simultaneous calls.

LoyJoy Phonebot architecture: telephony, voice, and agent layers

Differentiation

Why LoyJoy Phonebot is different

LoyJoy is not another IVR replacement. It resolves customer requests end to end — across phone and digital, with one shared knowledge base, and no isolated voice stack.

Not just IVR: LoyJoy does not route callers through static menu trees. It understands requests in natural language and reacts based on actual intent.
Not just speech in / speech out: LoyJoy connects conversations to real actions, systems, and workflows — so requests can actually be resolved, not just acknowledged.
Not a standalone voice tool: Phonebot shares knowledge, governance, analytics, and automation with the chat channel — all on one platform.
Built for enterprise environments: Compliant, integration-friendly, and designed for scalable customer interaction. GDPR-ready · EU AI Act-prepared · Supports governance and traceability.

Ready to give LoyJoy a Try?

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