LoyJoy Phonebot: The Natural Voice of Your Customer Service

Transform Your Hotline into an Intelligent Dialogue.

Let your AI Voice Agent answer the phone – human, empathetic, and available 24/7.

No More “Press 1”

Your customers don’t want to wait on hold or navigate complicated IVR menus. They want answers. The LoyJoy Phonebot brings the intelligence of agentic AI to your phone channel. It understands natural language, doesn’t interrupt, and resolves issues immediately – just like a human agent would.

The Core Features

🧠 One Brain, Two Channels (Unified AI) Why maintain everything twice? The LoyJoy Phonebot is not an isolated solution, but an AI Phone Assistant that is seamlessly integrated into the platform.

• Full Knowledge Access: The Phonebot accesses the same knowledge base as your chatbot. Changes in the knowledge base are immediately live on both channels.

⚡ Smart Tools (Agentic AI) The bot doesn’t just chat. Thanks to the connection to the LoyJoy MCP server, it can perform real actions, such as checking order status in the ERP, providing intelligent product advice, booking appointments in the CRM, or starting a web search.

📲 Call-to-Digital (The Media Switch) When things get too complex on the phone (e.g., uploading photos or entering IBAN), LoyJoy shows its full strength: The Phonebot says, “I’ll send you a link to your mobile” – and the customer seamlessly lands in the chat to complete the process.

🛡️ Data Protection & Trust Trust is crucial when it comes to voice communication. Your customer data remains secure. GDPR-compliant, EU AI Act-compliant, DORA-compliant: Designed for enterprise demands.

How It Works

High-End Technology, Flexibly Orchestrated

• The Connection: We provide your phone number via Twilio or integrate into your system (SIP).
• The Voice: The Phonebot features astonishingly human voice synthesis and speech recognition.
• The Intelligence: The LoyJoy AI Agent delivers the content, logic, and process control via BPMN.

Note on investment security: Our architecture is provider-independent. We continuously evaluate new voice models to always offer you the most powerful solution.

Use Cases

What can the Phonebot do for you?

• First-Level-Support: Answer standard questions (opening hours, return policies) around the clock.
• Routing & Pre-Qualification: The bot recognizes the issue (“I have a claim”) and qualifies it to route it to the right department.
• Self-Service Automation: Automated inquiries about status information (e.g., “Where is my package?”, report meter readings) without human intervention.

Status & Outlook

The Future Starts Now

The LoyJoy Phonebot is currently in beta phase and is already being successfully piloted with a major media company.

• Release: The official release is planned for Q1 2026.
• Early Access: Want to be a pioneer? We are looking for innovative partners for pilot projects.