Conversational Platform
Analytics
Full transparency in every customer interaction – live analytics, funnel tracking, A/B tests, and GDPR-compliant insights.
See in real time how your chatbots are performing – optimize conversion funnels and customer satisfaction with just a few clicks.
Why Conversational Analytics?
Higher Conversion Rates: Guided dialogues measurably increase completion rates.
24/7 Optimization: Data is captured in seconds, allowing you to react immediately.
Understand Customers: Identify bottlenecks, drop-offs, and frequently asked questions to refine processes.
Funnel Visualization & Journey Map
| Feature | Benefit |
|---|---|
| Step-by-Step Funnel | Immediately identify where users are dropping off. |
| Segment Filters | Analyze behavior patterns by channel, campaign, or user group. |
| Export as PNG/CSV | Share insights with stakeholders or use them in reports. |
Live Dashboards & KPI Cockpit
Conversation volume, response time, CSAT or NPS score in real time.
Custom Events: Track clicks, form submissions, and revenue.
Heatmaps & Wordclouds: Visualize frequently used terms and topics.
No-Code A/B Testing & Experimentation
Test copy, media, and process paths – LoyJoy automatically distributes traffic and displays statistically significant results.
- Create variants directly in the process editor
- Automatic significance calculation
- Activate winning variants live with a click
Conversation Replays & Heatmaps
Replays of complete chats – understand the user perspective
Bottleneck Highlighting for high probability of abandonment
Masking of sensitive data for maximum privacy
No-Code Segments & Drill-Down
Segment by channel, campaign, device, or CRM data – filters are applied to all dashboards.
Data Export & Integration
Real-time Webhook to BI tools (BigQuery, Snowflake, Power BI …)
REST API for ad-hoc queries
Scheduled CSV Exports via email or SFTP
Privacy & Compliance
GDPR-compliant storage in the EU cloud
Consent-Aware Tracking: LoyJoy reacts to your cookie banner.
Fully Anonymized Analytics Data: Personal references are removed before storage.
Data Minimization & Encryption at Rest and in Transit
Audit Log & Role-Based Access Control
Success in Numbers
10 Billion processed chat events
200+ Enterprise Go-Lives
35% average conversion lift through funnel optimization
FAQ
What metrics can I track?
All chat steps, custom events, revenue & more.
How quickly do I see data?
Metrics update in real time.
Can I export the data?
Yes, via webhook, API, or scheduled CSV export.
Are the reports GDPR compliant?
Yes, all data is processed in compliance with EU regulations.