Shaping digital transformation together: Vaillant & LoyJoy
Vaillant continues to take big steps into the digital future – and we at LoyJoy are supporting them in this! Through our many years of collaboration, we have developed solutions that optimise the customer journey and simplify communication with partners. 🚀
With tailored solutions, we have jointly developed projects to optimise the user experience. The Vaillant HelpCenter provides support by automatically answering frequently asked questions and helping users find immediate solutions. The FachpartnerNET supports Vaillant’s specialist partners by providing them with quick access to important technical information and resources. The Vaillant Chatbot helps users quickly access the right information. Together, we have created a range of solutions that cover various communication needs and improve service for all user groups. 🤖✨
🔧 What we have achieved:
- More efficient processes: By digitising contact requests, customer service is relieved while improving service at the same time.
- Targeted communication: Users are directed to the right channels more quickly and effectively.
- Increased user interactions: With interactive actions, such as the Easter raffle, we have promoted user engagement.
- Improved user guidance: Through targeted navigation on the website, users can quickly find the information they need.
But we are far from done! 🚀 In the future, we want to integrate AI into our solutions to respond even more precisely to user needs and further drive digital transformation.
Why we are proud of this collaboration: Vaillant embraces digital innovations with open arms and always relies on new, smart solutions that improve service and customer experience. We at LoyJoy are proud to be a reliable partner in this process! Our dedicated team is always quick to assist Vaillant in implementing ideas – whether it’s introducing new features or continuously optimising existing solutions. We look forward to continuing to explore new paths together and actively shaping the digital future!
— von Laura Knittel