Three New Comprehensive Success Cases: VR TeilhaberBank, RTL+, and HARTMANN GROUP
Three New Comprehensive Success Cases: VR TeilhaberBank, RTL+, and HARTMANN GROUP
We’re excited to present three new detailed success cases that impressively demonstrate the versatility and performance of the LoyJoy platform. These comprehensive case studies show how companies from different industries – banking, streaming, and healthcare – achieve remarkable results with LoyJoy.
VR TeilhaberBank: AI-Powered Knowledge Management After Merger 🏦
VR TeilhaberBank, formed in 2021 from the merger of three cooperative banks, consistently relies on AI for knowledge management. With a balance sheet total of €5.2 billion and over 700 employees, it’s one of Bavaria’s largest VR banks.
The Challenge
After the merger, knowledge and work instructions from three organizations had to be efficiently consolidated. Employees often needed 5 to 30 minutes for information research across over 1,000 PDF documents, websites, and internal sources.
The LoyJoy Solution: “Mia” with Three Modules
The internal AI system “Mia” was divided into three specialized areas:
- Mia GPT – Context-sensitive response intelligence for general questions and text creation
- Mia Search – Semantic knowledge system for intelligent querying of all internal data sources
- Mia Assistants – Specialized GPTs for domain-specific use cases
Results
- Search time reduced: From up to 30 minutes to just seconds
- GDPR-compliant implementation: Pure EU hosting via LoyJoy and Microsoft Azure
- Fast implementation: 3-6 months implementation duration
View complete VR TeilhaberBank Case Study →
RTL+: 24/7 AI Customer Service and Content Discovery 📺
RTL+, Germany’s largest streaming provider with one million new subscribers annually, successfully automates customer service and content recommendations with generative AI.
The Challenge
Continuous growth led to increasing support requests, especially during off-peak hours for live events. 70% of written inquiries required human support.
The LoyJoy Solution: Gradual AI Integration
RTL+ was one of the first customers to fully rely on generative AI:
- Q2 2023: Conception and testing
- Q3 2023: Launch in account area (25,000 conversations/month)
- Q1 2024: Integration before contact form (80,000 conversations/month)
- Q3 2024: Full rollout (150,000 conversations/month)
Impressive Results
- Over 1 million conversations per year
- Human takeover rate: only 2%
- 45% reduction in service contacts despite continued customer growth
- Additionally: “Streaming Buddy” for personalized content recommendations
“I was particularly impressed by LoyJoy’s innovative power and how dedicated they were to us as customers. The way the AI agent communicates with our users and solves their problems is fascinating!”
— Christiane Konrad, Vice President CRM at RTL
View complete RTL+ Case Study →
HARTMANN GROUP: Multimodal AI Agents for Healthcare 🏥
The HARTMANN GROUP, one of Europe’s leading healthcare companies with over 200 years of experience, uses two specialized AI agents for better healthcare communication.
The Challenge
In the highly regulated healthcare industry, medical inquiries must be answered precisely and reliably – both for healthcare professionals and end consumers.
The LoyJoy Solution: Two Specialized AI Agents
- Eva: For end consumers with general healthcare questions
- Zoë: For healthcare professionals with specialized inquiries
Both agents support multimodal communication (text and voice) and are fully integrated into the existing IT infrastructure.
Outstanding Results
- 98% correct answers for technically demanding content
- 24/7 availability in highly regulated market environment
- Fast rollout from concept to go-live in just a few months
- Complex system integration with SharePoint and other systems
View complete HARTMANN GROUP Case Study →
Conclusion: LoyJoy Proves Itself Across Industries 🚀
These three comprehensive success cases impressively demonstrate how versatile the LoyJoy platform is:
- Banking: Efficient knowledge management and internal process optimization
- Streaming: Customer service automation and content discovery
- Healthcare: Precise medical consultation with highest quality standards
Each company was able to achieve measurable improvements with LoyJoy – from time savings and cost reduction to increased customer satisfaction.
Are you ready for your own success case? Schedule your personal demo today!
Written by Ulf Loetschert, CEO & Founder of LoyJoy