Process Modules

Let customers open a new door every day in a Christmas countdown.

Show an animation in the Web chat.

Send request to external API. You can send data from LoyJoy as URL parameters or POST payload and save data from the response as variables.

Offer customers to make appointments in well-defined time slots.

Send up to five audio or voice messages.

Your customers can send audio messages to your chatbot. The audio messages of signed-in customers can be viewed in the history tab.

Offer your customers to authenticate with Auth0.

Offer your customers to authenticate with Azure Active Directory.

Ask customers for their birthdate.

Connect LoyJoy to Campaign Monitor for adding subscribers.

Connect LoyJoy to CleverReach for adding subscribers.

Display a text message that can be copied to the clipboard.

Your customers can enter codes to participate in a giveaway or loyalty program.

Show coupon codes in the chat or send them by email. Optionally you can output the coupon codes as barcode or QR code.

Enable your customers to delete their customer account.

Collect data from your customers with a questionnaire and save the answers as process variables at the experience.

Define a decision table based on decision rules to read and write variables.

Enable your customers to edit their email address.

Ask your customers for their email address.

Trigger an event with the name of your choice. The event is (1) emitted via the LoyJoy JavaScript API, (2) stored in the LoyJoy Analytics database, and (3) triggers signal process modules that wait for the event name.

Direct your customers to an external website with a link.

Ask customers for their first name.

Ask customers for their gender.

Say goodbye to customers.

Offer your customers a form to submit a request via email.

Send data to Hubspot

Show one or more images in an image gallery.

Send data to Inxmail.

JavaScript can be executed in the user’s browser. This can result in variables that can be used in the next process steps.

Jump to another process module or into another experience.

Offer quick replies to let your customers decide to jump into another experience or to a process module.

Jump into another experience. As soon as the end event is reached in the other experience, automatically jump back to this experience.

Offer your customers to authenticate with Keycloak.

Ask customers for their last name.

Display a list in the chat.

Chat live with your customers. As soon as customers enter the live chat, the conversation is marked as "waiting" in the "Live" section and an agent can take over the chat.

Customers can choose which language they prefer.

Show a Lottie animation in the Web chat.

Give loyalty points to your customers. Specify whether customers can receive loyalty points once or multiple times, and whether they must agree to terms.

When set-up in the social sharing subprocess, links contain a token to verify customer referral upon signup.

Invite your customers to share the experience on loyalty media with their friends to receive loyalty points.

Send an email here.

Show a main prize.

Displays a text message, optionally with an image.

Mini programs show the content of an URL in an overlay.

Ask customers to opt-in for a newsletter. We support the double opt-in procedure, where the newsletter subscription is only activated by clicking a confirmation link. This can be switched off if it is not required in your jurisdiction.

Send notifications to your customers.

Use Net Promoter Score (NPS) to assess the loyalty of your customer relationships.

Exchange data with OneTrust

Enter your opening hours to execute time based logic. During opening hours a variable is set to true, otherwise it is set to false.

Show your customers their opt-ins that they have given in other process modules. Customers can remove their opt-ins if needed.

Exchange data with Optimizely.

Your customers must provide their email address to participate. You can draw the winners later under the manage tab using a random selection tool.

Ask for a password, which is stored encrypted in the session.

Split the chat flow into different branches based on conditions.

Ask a question and guide your customers into different branches based on their answer.

Generate a PDF file based on a HTML template and offer it your customers for downloading or send the PDF via email.

Ask for permission before collecting personal data.

Use this optionally after collecting personal data to thank the customers.

Ask customers for their phone number.

Ask your customers for their address and calculate the distances to each destination provided. The four closest destinations are provided as a list. For more than 25 destinations, the latitude and longitude of the destination must also be provided.

Let your customers vote in a poll and show the results in real time. Make sure that a questionnaire module is available in the Experience to select the appropriate question.

Ask customers for their postal address.

Show your customers one or more prizes.

You can send a specific transaction or a rating to ProCampaign at this position.

Ask your customers in the chat if they want to proceed. Use this process module to structure the chat flow into well-structured pieces.

Use this if you want customers to be able to go through the same experience in separate process instances.

List all process instances of a customer and all allow the customer to switch between these.

Connect your product feed to display products in LoyJoy.

Show your customers one or more products.

Ask customers to opt-in for profiling. We support the double opt-in procedure, where the profiling is only activated by clicking a confirmation link. This can be switched off if it is not required in your jurisdiction.

Connect LoyJoy with the Google Cloud Platform via Google Pub/Sub.

Your customers can engage in a quiz. Your customers can repeat the question as many times as they want if they get the answers wrong.

Send data to ReachFive or load data from ReachFive.

Let your customers redeem loyalty points by storing them in the redemptions table in this process module. Enter this process module in a loyalty reward as a jump target and thereby enable customers to redeem the the reward for loyalty points.

Allow only customers from certain regions to use the chat.

Send reminder notifications to your customers, which have given a reminder double opt-in.

Offer reminders to your customers at customisable intervals. We support the double opt-in procedure, where the reminder subscription is only activated by clicking a confirmation link. This can be switched off if it is not required in your jurisdiction.

Reset the process session with its variables, and reset the chat history.

Restart the chatflow.

Offer rewards that your customers can redeem for their loyalty points.

If a home view is configured this process module jumps to it. The jump is executed directly when the experience is opened. To prevent this, place a decision jump or a continuation question before the jump.

Send data to Salesforce Interaction Studio.

Send data to Salesforce Service Cloud.

Send data to Salesforce Marketing Cloud.

Display a scanner so your customers can scan products, QR codes, bar codes. If no categories are used, the barcode is provided as a variable.

Activate uploading collected data to Scondoo.

Customers can search for articles that can be created in the knowledge area.

Write process variables by SFTP to a SFTP server.

Let your customers share an image from the chat to their friends. This displays a share button that invokes the native sharing mechanism of the device. This works on mobile devices, for desktop devices there is a fallback option.

Invite your customers to share the experience on social media with their friends.

Display products from your Shopify store in the chat. Customers can add products to the shopping cart and view the content of their cart.

To authenticate, customers are asked to enter their email address. A customer record will be created in LoyJoy.

Trigger execution of this process by waiting for an incoming signal/event.

Request live chat agent availability from Sikom and hand over live chats to Sikom.

Ask customers to opt-in for notifications via text.

Your customers can send photos to your chatbot. Contents of the photos can be recognised with artificial intelligence integrated in LoyJoy.

This process module stops the process execution. The following process module can be triggered e.g. by jumps.

This process module sets or removes tags on the customer.

Offer new tags to customer and allow customer to de-select existing tags.

Ask your customers in the chat for confirmation on terms. The consent is stored as a variable and opt-in.

This process module stores values in process variables.

Show one or more videos in a video gallery.

Display a Web component within the chat.

Ask customers to opt-in for web push notifications.

Connect an external Web service via HTTP POST, which makes process variables available in the chat.

Welcome your customers in the chat.

Draw customers with a defined probability.

The review data is first collected in the chat and then transferred here.