The LoyJoy Platform is made up of BPMN process modules that you can easily arrange using our no code process editor. We're continuously adding new modules to this growing list.
Send request to external API. You can send data from LoyJoy as URL parameters or POST payload and save data from the response as variables.
Your customers can send audio messages to your chatbot. The audio messages of signed-in customers can be viewed in the history tab.
Show coupon codes in the chat or send them by email. Optionally you can output the coupon codes as barcode or QR code.
Collect data from your customers with a questionnaire and save the answers as process variables at the experience.
Offer quick replies to let your customers decide to jump into another experience or to a process module.
Jump into another experience. As soon as the end event is reached in the other experience, automatically jump back to this experience.
Chat live with your customers. As soon as customers enter the live chat, the conversation is marked as "waiting" in the "Live" section and an agent can take over the chat.
Give loyalty points to your customers. Specify whether customers can receive loyalty points once or multiple times, and whether they must agree to terms.
When set-up in the social sharing subprocess, links contain a token to verify customer referral upon signup.
Invite your customers to share the experience on loyalty media with their friends to receive loyalty points.
Ask customers to opt-in for a newsletter. We support the double opt-in procedure, where the newsletter subscription is only activated by clicking a confirmation link. This can be switched off if it is not required in your jurisdiction.
Enter your opening hours to execute time based logic. During opening hours a variable is set to true, otherwise it is set to false.
Show your customers their opt-ins that they have given in other process modules. Customers can remove their opt-ins if needed.
Your customers must provide their email address to participate. You can draw the winners later under the manage tab using a random selection tool.
Generate a PDF file based on a HTML template and offer it your customers for downloading or send the PDF via email.
Ask your customers for their address and calculate the distances to each destination provided. The four closest destinations are provided as a list. For more than 25 destinations, the latitude and longitude of the destination must also be provided.
Let your customers vote in a poll and show the results in real time. Make sure that a questionnaire module is available in the Experience to select the appropriate question.
Ask your customers in the chat if they want to proceed. Use this process module to structure the chat flow into well-structured pieces.
Use this if you want customers to be able to go through the same experience in separate process instances.
Ask customers to opt-in for profiling. We support the double opt-in procedure, where the profiling is only activated by clicking a confirmation link. This can be switched off if it is not required in your jurisdiction.
Your customers can engage in a quiz. Your customers can repeat the question as many times as they want if they get the answers wrong.
Let your customers redeem loyalty points by storing them in the redemptions table in this process module. Enter this process module in a loyalty reward as a jump target and thereby enable customers to redeem the the reward for loyalty points.
Offer reminders to your customers at customisable intervals. We support the double opt-in procedure, where the reminder subscription is only activated by clicking a confirmation link. This can be switched off if it is not required in your jurisdiction.
If a home view is configured this process module jumps to it. The jump is executed directly when the experience is opened. To prevent this, place a decision jump or a continuation question before the jump.
Display a scanner so your customers can scan products, QR codes, bar codes. If no categories are used, the barcode is provided as a variable.
Let your customers share an image from the chat to their friends. This displays a share button that invokes the native sharing mechanism of the device. This works on mobile devices, for desktop devices there is a fallback option.
Display products from your Shopify store in the chat. Customers can add products to the shopping cart and view the content of their cart.
To authenticate, customers are asked to enter their email address. A customer record will be created in LoyJoy.
Your customers can send photos to your chatbot. Contents of the photos can be recognised with artificial intelligence integrated in LoyJoy.
This process module stops the process execution. The following process module can be triggered e.g. by jumps.
Ask your customers in the chat for confirmation on terms. The consent is stored as a variable and opt-in.