Success Cases

Ottobock US Consultant via LoyJoy

Book product demos and chat live with the experts.


Business Goals

For more than 100 years, Ottobock develops innovative prosthetic products. Due to the consultation-intensive products, Ottobock places a lot of emphasis on individual consultation.

Ottobock has launched a chat to help customers navigate the website and find the right products.


Customers of Ottobock now have a direct and easy-to-use contact channel via chat.

New customers can book a product demo. In a live chat, the Ottobock team connects 1:1 with customers. When no agent is available, the chat offers to leave a message which the team can answer asynchronously.

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