Business Goals

For more than 100 years, Ottobock develops innovative prosthetic products. Due to the consultation-intensive products, Ottobock places a lot of emphasis on individual consultation.

Ottobock has launched a chat to help customers navigate the website and find the right products.

Results

Customers of Ottobock now have a direct and easy-to-use contact channel via chat.

New customers can book a product demo. In a live chat, the Ottobock team connects 1:1 with customers. When no agent is available, the chat offers to leave a message which the team can answer asynchronously.

Watch the Case Video