Conversational Platform
Integrations
Over 30 plug-&-play modules connect LoyJoy with CRM, Marketing Automation, Data Warehouses, and any REST, Webservice, or GraphQL API – all without any programming effort.
Break down data silos, automate processes, and bring customer dialogues together with your backend systems in real time – all via drag-and-drop.
Our enterprise customers benefit from the fact that the LoyJoy chat integrates seamlessly into any existing or future system landscape – whether it’s a best-of-breed toolset, a grown ERP ecosystem, or a modern microservice architecture.
Highlights at a Glance
30+ pre-configured modules cover common SaaS and enterprise systems.
No code needed: Assign fields via UI, done.
API Client as a Swiss Army Knife: Connect any REST, Webservice or GraphQL API.
Real-time Sync: Data flows instantly in both directions.
Variable-first: Every customer input (e.g., in the questionnaire module) is automatically saved as a variable and can be sent to your backend systems – likewise, data from your systems can be transferred into LoyJoy variables.
Enterprise-Secure: OAuth 2.0, JWT, mTLS & encrypted storage of secrets.
Categories & Top Integrations
| Category | Example Modules |
|---|---|
| CRM & Customer Data | Salesforce Service Cloud · Salesforce Marketing Cloud · HubSpot |
| Marketing Automation & E-Mail | Mailchimp · Brevo · Inxmail · CleverReach · Campaign Monitor |
| Data & BI | Google BigQuery · Google Pub/Sub |
| Identity & Auth | Auth0 · Azure Active Directory · Keycloak |
| Productivity & Collaboration | Microsoft SharePoint – RAG-Connector |
| Automation Hubs | Zapier Module (7,000+ Apps) · Workato Connector |
| Custom & Legacy | API Client (REST/GraphQL) · JavaScript Module |
💡 Tip: New systems? Use the API Client and integrate any interface in minutes.
The API Client Module – Your Integration Multitool
Connect any interface in minutes – completely without developers.
Supported Methods: GET, POST, PUT, PATCH, DELETE
Auth Options: Basic, Bearer Token, API Key, OAuth 2.0 Client Credentials, Custom Header
Mapping Wizard: Link JSON and form payloads with process variables via click
Response Parsing: JSONPath & RegEx – data lands directly in variables
Error Handling: Retry logic, fallback flows & alerts in the runtime log – all API errors are automatically logged and can optionally be sent to you as an email notification so that you can intervene immediately
Asynchronous Mode: Long API calls do not block the chat; the user receives a notification upon success
Setup Without Code
1. Place module via drag-and-drop: Select the desired integration module in the BPMN editor.
2. Log in: Enter API key or OAuth credentials.
3. Map fields: Connect process variables with API fields via dropdown.
4. Done! – LoyJoy tests the call live and displays the preview.
Security & Compliance Features
Secrets stored encrypted (AES-256) in the vault
Rights-based credential management: Only owners & admins see tokens
Complete audit log of all API calls for traceability (DORA-ready)
GDPR-compliant data processing in EU data centers
FAQ
Can I connect a proprietary ERP?
Yes, use the API Client module or send data via webhook. No programming in LoyJoy is necessary.
Does the API Client module support OAuth 2.0 with Refresh Token?
Yes, both Client Credentials and Authorization Code Flow with automatic token refresh.
How many parallel API calls are possible?
Up to 20 simultaneous calls per process instance, scalable thanks to serverless architecture.