Business Goals

German insurer “die Bayerische” implemented a new AI-powered insurance chat based on the LoyJoy platform.

The chat answers customer questions about insurance products directly during the application process. This ensures that customers are not redirected away from the application and do not have to pick up the phone. The chat helps to increase the conversion rate and customer satisfaction.

Results

Customers are able to seamlessly inquire about bicycle insurance within the chat interface and receive prompt and personalized assistance. In addition, the inclusion of relevant website links, such as the insurance calculator, further enhanced the user experience.

As a result, Bayerische saw increased customer engagement and satisfaction.

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