Success Cases

Diamond Sugar and LoyJoy: A Sweet Digital Revolution With ChatGPT Supported Recipe Search

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Diamant Zucker and LoyJoy.

Diamond Sugar and LoyJoy: A Sweet Digital Revolution With ChatGPT Supported Recipe Search

© Pfeifer & Langen

In the delicious world of cakes and cakes, Diamant Zucker is at the forefront as a cult brand - a symbol of quality and tradition, coupled with innovation. For generations, this renowned brand has been the first choice for anyone looking to whip up a sweet treat, from home bakers to professionals. To remain a leader in the modern digital landscape, Diamant Zucker has now introduced an innovative recipe finder using the LoyJoy Conversational Platform, taking the customer experience to a whole new level through AI-powered ChatGPT technology. Since the first half of 2023, Diamant Zucker has been one of the first LoyJoy customers to successfully use GPT in their chat experiences.

The Birth of the Idea

In a world where customers demand instant solutions, the marketing team at Diamant Zucker recognized the opportunity to offer a user-friendly and smart recipe finder. Gone are the days of digging through stacks of cookbooks or scrolling endlessly on the internet to find an ideal cake recipe. LoyJoy’s Conversational Platform made introducing the ChatGPT-powered chat experience to Diamant Zucker’s website a breeze, ensuring seamless integration and an improved customer journey.

How the Recipe Finder Works via Chat

When customers visit Diamant Zucker’s website, a friendly chat interface appears on the website. You can either click on one of the suggested options or simply enter your favorite ingredients or an occasion. The AI-based chat assistant then suggests personalized recipes to customers. Whether it’s a rich chocolate lava cake, a tangy lemon cheesecake or a classic Black Forest cake, the chatbot knows all the recipes and immediately presents a personalized selection.

The Individual Touch From LoyJoy

LoyJoy played a crucial role in adapting the ChatGPT technology to Diamant Zucker’s specific requirements. This partnership enabled the integration of data from Diamant Zucker’s extensive recipe database into the AI, which in turn forms the basis for an authentic, personalized and natural chat experience. The AI ​​can therefore only access Diamant Zucker recipes and only answer questions about them.

Three phones with an open chatbot are displayed. All show the Diamond Zucker chatbot, which was created with the LoyJoy platform. Users can find baking recipes by simply asking questions about a recipe.

The chat assistant also ensures that you gain more newsletter subscribers. Subscribers have access to delicious recipes, news about Diamant products, exciting articles and receive instant information about promotions and competitions.

Benefits Galore

For Diamant Zucker, this innovation is not just about integrating technology, but about improving the customer experience. Customers no longer have to search for long: each proposed recipe is tailor-made and guarantees that the ingredients match the Diamant Zucker product range, so that both taste and quality are consistent.

Visitors to the site not only discover recipes, but also take more time to explore more products, resulting in improved brand awareness and loyalty.

The LoyJoy Touch

The LoyJoy platform is the foundation for the entire experience. The LoyJoy platform combines ChatGPT, process automation and live agents under one roof. The integration of the Diamant recipe database into the LoyJoy Platform ensures that the latest recipes are always available to users. With LoyJoy, companies can easily automate customer service, sales and marketing processes over chat by integrating no-code BPMN process automation with ChatGPT and live agents to create a simple, convenient and intelligent customer experience. This approach leads to higher personalization, conversion rates and customer loyalty.

The Way Into the Future

The collaboration between Diamant Zucker and LoyJoy is an example of the future of customer experience, where AI adds real personalized value to the interaction. This successful marriage of traditional taste and innovative technology has proven that the future of customer interaction can be both sweet and personalized.

Try it out for yourself and let the Diamond Recipe Chat inspire you to create new creations!

Ein QR-Code der zum Rezeptfinder führt.

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