Resolve, not just answer
AI agents run service and sales processes end-to-end, from contract inquiries to lead qualification. Not a FAQ bot. Not an LLM wrapper. Handover to staff only when needed.
Made in Germany · EU-hosted
AI agents that actually resolve customer requests.
Enterprise platform for Agentic customer service and sales. Via chat and phone, built by your business team. Prototype in 15 minutes and, based on our project experience, often productive in 2 to 4 weeks.
In 30 minutes we show you concrete examples from your industry.
AI
LoyJoy AI Agent
Online · responds instantly
Please extend my contract V-748312 by 12 months.
Contract found. The extension costs 540 € per month starting 01/01/2027. Should I book that for you?
Yes, please.
Done. Your contract is extended until 12/31/2027. The confirmation will arrive by email shortly.
Resolved end-to-endContract change · example
Over 100 companies trust LoyJoy
Why LoyJoy?
Two identity pillars that are uniquely combined: AI agents that actually resolve requests. And so easy to build that your business team configures them themselves.
Built by your business team
Service, marketing and sales teams configure AI agents via drag and drop. Prototype in 15 minutes, productive go-live in 2 to 4 weeks. IT keeps governance, permissions and integrations in hand.
Enterprise-ready out of the box
Over 100 process modules. Integration with SAP, Salesforce, CRM and legacy systems. Made in Germany, EU-hosted, designed for GDPR, DORA, BFSG and the EU AI Act.
Voicebot speech-to-speech (Phone Agent)
On the phone, too. With a natural voice.
Our Phone Agents are powered by the latest speech-to-speech AI with latency under 500 milliseconds, natural prosody and barge-in. Classic pipeline voicebots built from speech-to-text, LLM and text-to-speech sound mechanical. Your customers hear the difference.
- ⚡Low latency under 500 ms
- 🎙️Natural prosody
- 💬Barge-in capable
- 🇪🇺EU hosting, designed to support privacy requirements
Call live and experience the voicebot+49 251 59686444
Sample dialogue on the phone
Caller
Hi, I'd like to extend my contract.
Voicebot
Sure. Could you please tell me your contract number?
Caller
V-748312.
Voicebot
Thank you. Extending by 12 months costs 540 euros per month starting January 2027. Shall I book it for you?
Caller
Yes, please.
Voicebot
Done. Your contract is extended, the confirmation will arrive by email shortly.
Listen live: test line +49 251 59686444. Live at insurers, banks and utilities.
What our customers achieve
24/7 AI Customer Service Automation at RTL+
Thanks to generative AI and LoyJoy's no-code platform, 98% of customer inquiries are handled automatically. Only 2% require manual follow-up.
24/7 AI Sales Assistant at TRUMPF
TRUMPF's 'Ask TRUMPF' agent autonomously answers complex technical questions, identifies buying intent, and hands pre-qualified leads to the right sales expert, 24/7 across all time zones.
AI Product Advisor at La Biosthétique
Powered by agentic AI, the agent advises customers individually on hair and skin care. In a natural dialogue, it recommends matching routines for more cross- and up-selling.
Use cases for your industry
Ready-to-use templates from real LoyJoy projects in regulated industries and large brand worlds.
Insurance
Claims, contract inquiries, status checks and pre-qualification via chat and phone, with secure identification and handover to case workers.
Banking
AI agents for account enquiries, application journeys, and advice, with features designed to support DORA requirements, EU hosting, and OAuth identification.
Industry and B2B manufacturing
Knowledge from thousands of documents in seconds, technical support, spare-parts search, equipment status. Live at TRUMPF and SCHOTT.
E-commerce and consumer brands
Intelligent product advisor with follow-up questions, availability and add-to-cart. Live at Nivea, Melitta and Paul Hartmann.
Healthcare and pharma
Patient service, product information, appointment booking with compliance for regulated healthcare processes. Live at Ottobock and SCHOTT Pharma.
Energy and utilities
Meter reading, contract switches, billing requests and outage reports, resolved end to end via chat and phone. SAP IS/U integration.
Made in Germany · EU-hosted
Compliance that works in regulated industries.
Built for banks, insurers, pharma, and healthcare. EU hosting, privacy-by-design features, and configurable governance guardrails.
GDPR
EU hosting, encryption in transit and at rest, granular data control.
DORA
Operational resilience and ICT risk management for financial institutions.
BFSG
Chat UI with features designed to support BFSG and WCAG 2.1 AA requirements.
EU AI Act
Configurable guardrails, audit logs, model governance.
In three steps to productive AI agents
1
Identify automation potential
In 30 minutes we jointly analyse which customer requests AI agents can already resolve today, with examples from your industry.
2
Configure AI agents yourself
Business teams build chat and voice agents without programming. Knowledge, process modules and existing systems such as SAP or Salesforce are connected.
3
Go live and scale
The first AI agent goes live in 2 to 4 weeks with a defined scope. Results are measured, processes are optimised, and further requests are automated step by step.
Frequently asked questions before the demo
What IT, compliance and service leads ask most often.
What is the difference between a chatbot and an AI Agent?
Classic chatbots follow predefined decision trees and answer questions. LoyJoy AI Agents understand natural language, make decisions and execute actions, from database queries to system integrations. They orchestrate business processes via BPMN and access tools and APIs securely via MCP. The result: requests are resolved end to end, not just answered.
How does LoyJoy avoid hallucinations?
AI agents respond exclusively based on your knowledge sources and data, not on general training data. For each agent, you control precisely which sources it can access. Integrated automated AI testing continuously checks response quality. 100-percent guarantees do not exist with probabilistic models, but the mechanics are kept as tight as possible.
How does LoyJoy support GDPR, DORA, BFSG, and EU AI Act requirements?
LoyJoy provides EU hosting, encryption in transit and at rest, privacy-by-design features, configurable governance guardrails, DORA-oriented operations, and features designed to support accessibility. Audit rights and reporting can be reflected contractually from the Enterprise plan. Whether a specific deployment meets the applicable requirements also depends on purpose, configuration, and customer processes. Evidence is available in the Trust Center.
Can we bring our own LLM?
By default, your chat can use our own model Gemma 4, hosted on our own hardware in a Münster data centre. This reduces dependency on external model providers for that processing step. The complete access and transfer risk assessment still depends on all services and data flows used in the specific deployment. You can also connect your own model access or other supported models.
How long does implementation take?
A first prototype is often ready in the no-code editor within 15 minutes. Productive go-live in 2 to 4 weeks from kickoff to live. It takes longer only when integrations into existing systems, fine-tuning of responses or role concepts are extensive.
How does handover to live agents work?
When a request requires human empathy or expertise, the AI agent hands the case to a live agent with full context. Customers are notified and can continue asynchronously. No reset, no restart.
Can we work with LoyJoy from an AI assistant?
Yes. LoyJoy Headless lets you build and edit AI Agents and analyse analytics from Claude, ChatGPT or OpenWork. Roles and approvals stay governed in LoyJoy. Included in all plans.
30 minutes to your automation potential.
We analyse with you which requests AI agents can already resolve today, with concrete examples from your industry.
- ✓Concrete cases from your industry
- ✓Live demo of the platform
- ✓Concrete project estimation
Prefer to try it yourself?
Try for free and build a prototype in minutes