Success Cases

Volksbank AI Support with LoyJoy

Several Volksbanks use LoyJoy to offer AI support, live chat and 30+ automated processes.

The Volksbank AI Support chat experience is shown. Enter your individual question in the chat. Find all important topics in the FAQs. Have unanswered questions forwarded to experts.
The Volksbank AI Support chat experience is shown. Enter your individual question in the chat. Find all important topics in the FAQs. Have unanswered questions forwarded to experts.

Business Goals

The Westerwald Bank wanted to enable customers access to core service processes 24/7 with a convenient and AI-powered conversational assistant.

The chatbot supports in the subjects of online banking, banking account and card cases, personal issues and informs about the branch offices.

Results

“VRida” supports customers in banking activities, answers basic questions automatically and offers a live chat.

Customers can book appointments in a simple and joyful way. Minimal data privacy footprint and encrypted data transfer.

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