In an effort to enhance its worldwide customer support, SCHOTT CERAN aimed to integrate a chat function for immediate access to FAQs and a platform for inquiries.
Aiming to bolster its global customer service, SCHOTT CERAN sought to incorporate a chat feature for quick access to FAQs and a platform for inquiries. Behind the scenes, a generative AI, trained on SCHOTT’s documents, ensures precise responses.
Available in 10 languages, the chat is designed for a global user base.
With the assistance of LoyJoy, the chat, along with its generative AI, was launched globally in just a few weeks in October 2023.
The journey continues as SCHOTT plans to expand the chat's knowledge base and processes, a task managed by the SCHOTT team themselves.