Success Cases

RTL+

RTL wanted to implement an automated chat and was one of the first customers to rely entirely on generative AI.

The RTL+ chat experience is shown. Customers ask questions freely. If required, transfer to ticket system possible. Questions about the RTL+ subscription are answered in the chat. Quality assurance is carried out by means of NPS surveys, among other things.
The RTL+ chat experience is shown. Customers ask questions freely. If required, transfer to ticket system possible. Questions about the RTL+ subscription are answered in the chat. Quality assurance is carried out by means of NPS surveys, among other things.

Business Goals

RTL+ is the streaming portal of the TV channel RTL. In order to relieve the customer service and to provide a round-the-clock service, RTL wanted to implement an automated chat.

The introduction should be fast and the maintenance should be done without much effort.

Results

RTL+ decided to work with LoyJoy and was one of the first customers to rely entirely on generative AI.

The chat went online without any AI training. Since then, it has preceded any other contact channel.

More than 90% of the requests are answered.

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