Success Cases

Evangelische Bank

Evangelische Bank, a specialist bank for customers in the church, healthcare, social services, retail, and private sectors, wants to support its customers with a new chat experience that includes ChatGPT.

The Evangelische Bank chat experience is shown. Find all important topics or enter an individual question. The chat replies with relevant information and provides links to the sources. The chat will only answer to business related questions.
The Evangelische Bank chat experience is shown. Find all important topics or enter an individual question. The chat replies with relevant information and provides links to the sources. The chat will only answer to business related questions.

Business Goals

Evangelische Bank wants to support its customers with a completely new chat experience that is powered by generative AI. Customers can find all important information in the chat or simply enter their own questions.

Results

By adding ChatGPT to the chat experience, Evangelische Bank reduces the workload of the service team and provides a new interactive and natural experience for their customers.

More than 95% of the requests are answered automatically.

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