Success Cases

Congstar

The telecommunications brand advises its prepaid customers in the chat on top-up options.

The Congstar prepaid top-up chat experience is shown. First customers select their prefered way to manage their prepaid credit, then answer a few questions about their payment behaviour and are then informed of the most suitable option for them.
The Congstar prepaid top-up chat experience is shown. First customers select their prefered way to manage their prepaid credit, then answer a few questions about their payment behaviour and are then informed of the most suitable option for them.

Business Goals

To encourage customers to top up their prepaid credit, Congstar has added a chatbot to its top-up website. Customers can now take a small personality test and are then informed about the best top-up option for them.

Results

Since the implementation of the LoyJoy platform, 54 % of the opened chats resulted in an interaction.

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