Conversational Cloud

The Self-Service Platform to Turn Your Brand Into a Conversation

LoyJoy empowers teams to create meaningful interactions themselves. Get the support you need from our Customer Success Team or your preferred agency and consultancy partner

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Hybrid Chat – Automation, AI, and Human Agents Go Hand in Hand

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Process Automation

  1. BPMN process automation with 80+ powerful modules
  2. Model, implement and run processes instantly
  3. Involve Agents and AI dynamically

Live Chat

  1. Offer live and asynchronous chat with agents
  2. Agents run automated processes
  3. Rule-based or dynamic integration

AI Agent

  1. Natural Language Understanding in 32 languages
  2. AI handover to humans
  3. AI runs automated processes

Drag'n'drop easy building kit

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  • Build powerful chat-based services lightning fast

  • Build processes with our drag’n’drop editor

  • BPMN engine to automate your business processes

  • Build once, publish on websites, Instagram and more, globally, in 30+ languages

10 of 80+ Process Modules That Make Us Unique

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Book meetings and send calendar invites

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Integrate existing systems seamlessly via API

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Seamlessly integrate live agents into automated processes

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Use the camera for image recognition and to scan items

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Fully flexible loyalty program and customer referral

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Marketing Permission with GDPR-compliant opt-in process

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Integrate existing web apps in the chat UI

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Use web components for flexible UI elements

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Net Promoter Score Survey

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Connect to custom web services

Privacy-Friendly Platform

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Built with GDPR-compliance in its core
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Store data in LoyJoy, your existing database or none at all
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Highest security standards with encrypted data in transit and at rest
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Minimal data privacy footprint

Scalability & Rollout-Capability

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Global rollout capabilities
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Multilingual (32 languages)
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Scales automatically
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Handles millions of chats per day

Multichannel

Run Chat on Websites, WhatsApp, Instagram, Facebook

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Mockup of a chat based insurance calculator
Success Story LoyJoy

Conversations That Make People Smile

With LoyJoy, your customer journeys will convert better. But more importantly, your experiences will be wildly more enjoyable for your customers. And this joy can even be enhanced. By adding animations, quizzes, and little gamified elements.
Conversations that make your customers smile.

Build Once, Publish in 30+ Languages

Use the automatic language detection or the manual language choice to reach customers worldwide. Our chat can be translated into over 30 languages: Arabic, Bulgarian, Czech, Danish, German, Greek, English, Spanish, Finnish, French, Croatian, Hungarian, Italian, Japanese, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Serbian, Swedish, Thai, Tagalog, Turkish, Ukrainian, Chinese.

Woman selecting languages in the LoyJoy backend

Authentication in the Chat Flow

Our integrated authentication technology allows customers to log in and recognise returning customers. Chat can distinguish between authenticated customers and unknown visitors and display different information for the two groups.
LoyJoy is also able to use existing login systems to authenticate users. Imagine customers who are logged in on your website are automatically recognised in the chat and vice versa.

In chat authentication prozess
Ulf Loetschert

"Founder-managed technology company from Münster".

100 % Developed in Münster, Germany

Ready to Give LoyJoy a Try?

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