Conversational Cloud

The Self-Service Platform to Turn Your Brand Into a Conversation

LoyJoy empowers teams to create meaningful interactions themselves. Get the support you need from our Customer Success Team or your preferred agency and consultancy partner

Tasteful example of a surf brand website and embedded LoyJoy chat based service

Hybrid Chat – Automation and Human-Takeover Go Hand in Hand

Mockup of a chat based insurance calculator

Process Automation

  1. BPMN process automation with 80+ powerful modules
  2. Model, implement and run processes instantly
  3. Involve Agents and AI dynamically

Live chat

  1. Offer live and asynchronous chat with agents
  2. Agents can run automated processes
  3. Rule-based or dynamic integration

AI agent

  1. Natural language understanding in 32 languages
  2. AI can handover to humans
  3. AI can run automated processes

Drag'n'drop easy building kit

Screen capture of someone creating a chat based service quickly
  • Build powerful chat-based services lightning fast

  • Build processes with our drag’n’drop editor

  • BPMN engine to automate your business processes

  • Build once, publish on websites, Instagram and more, globally, in 30+ languages

10 Process modules that make us unique

Calendar icon

Book meetings and send calendar invites

Integrate icon

Integrate seamlessly with existing systems via API

Live agent icon

Seamlessly integrate live agents

Image recognition icon

Use the camera for image recognition

Refferal icon

Fully flexible loyalty program and customer referral

Safe data icon

GDPR – compliant marketing permissions

Worldmap icon

View existing web apps in the chat UI

Web component icon

Use web components for flexible UI elements

Process icon

Net Promoter Score Survey Logic

Connect data icon

Connect to custom web services

Privacy-friendly platform

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Built with GDPR-compliance in its core
Desktop computer displays data on the screen
Store data in LoyJoy, your existing database or none at all
Laptop displays lock on screen
Highest security standards with encrypted data in transit and at rest
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Minimal data privacy footprint

Scalability & Rollout

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Global rollout capabilities
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Multilingual (32 languages)
Cylinders of different heights symbolize varying access numbers
Scales automatically
Man checks varying access numbers on smart phone
Handles millions of chats per day


on websites, WhatsApp, Instagram, Facebook

Instagram iconWhatsapp iconFacebook icon
Mockup of a chat based insurance calculator
Success Story LoyJoy

Conversations that make people smile

With LoyJoy, your customer journeys will convert better. But more importantly, your experiences will be wildly more enjoyable for your customers. And this joy can even be enhanced. By adding animations, quizzes, and little gamified elements.
Conversations that make your customers smile.

Build once, publish in 30+ languages

Use the automatic language detection or the manual language choice to reach customers worldwide. Our chat can be translated into over 30 languages: Arabic, Bulgarian, Czech, Danish, German, Greek, English, Spanish, Finnish, French, Croatian, Hungarian, Italian, Japanese, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Serbian, Swedish, Thai, Tagalog, Turkish, Ukrainian, Chinese.

Woman selecting languages in the LoyJoy backend

In chat authentication

Our integrated authentication technology allows customers to log in and recognise returning customers. Chat can distinguish between authenticated customers and unknown visitors and display different information for the two groups.
LoyJoy is also able to use existing login systems to authenticate users. Imagine customers who are logged in on your website are automatically recognised in the chat and vice versa.

In chat authentication prozess
Ulf Loetschert

"Founder-managed technology company from Münster".

100 % developed in Münster, Germany

Ready to give LoyJoy a try?

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