Happy new year and to great conversations! 2023 starts off with our winter release.
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šĀ Ā Search as you type. Customers get instant results as soon as they start writing.
šŖĀ The brand new "Magic Fill" feature uses generative AI toĀ improve theĀ search.
š¬Ā Connect articles with processes for powerful automation.
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āØĀ No matter if you are off- or online, your customers can message you all the time.
šĀ Answer when you're back onlineĀ and your customers will get a notification.
š Customers can be in the LiveĀ Chat and interact with other experiences at the same time. A chat icon will appear when anĀ agent is available and ready to chat.
š If the agent ends the Live Chat, the customer can re-enter and return to the conversation.
šļø In your new Live Chat Cockpit you get insights into customers' key data and can see which website they are visitingĀ and have visited before.
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šĀ Copy and paste modules at any place in your process.
šØļøĀ Print chat experiences for documentation purposes.
šĀ Everyone now can add users.Ā An owner canĀ approve the invitation.
ā ļø Ā Broken links are detected automatically and you'll receive a warning message.
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Have fun building conversations! If you have any questions, we'll be happy to support you.
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