Happy new year and to great conversations! 2023 starts off with our winter release.

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Why the Brand New Knowledge Feature Rocks 🦸🦸 

🔍  Search as you type. Customers get instant results as soon as they start writing.

🪄  The brand new "Magic Fill" feature uses generative AI to improve the search.

💬  Connect articles with processes for powerful automation.

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The Possibilities of the New Asynchronous Live Chat

✨ No matter if you are off- or online, your customers can message you all the time.

🔔 Answer when you're back online and your customers will get a notification.

🔀 Customers can be in the Live Chat and interact with other experiences at the same time. A chat icon will appear when an agent is available and ready to chat.

🔙 If the agent ends the Live Chat, the customer can re-enter and return to the conversation.

👁️ In your new Live Chat Cockpit you get insights into customers' key data and can see which website they are visiting and have visited before.

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Check Out more of the Top Highlights

🚀  Copy and paste modules at any place in your process.

🖨️  Print chat experiences for documentation purposes.

🙋  Everyone now can add users. An owner can approve the invitation.

⚠️  Broken links are detected automatically and you'll receive a warning message.

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Have fun building conversations! If you have any questions, we'll be happy to support you.

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