šŸ’„ LoyJoy's New Knowledge Feature & Live Chat 2.0

Lisa Przybilla
Marketing Manager
January 17, 2023
3
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Happy new year and to great conversations! 2023 starts off with our winter release.

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Why the Brand New Knowledge Feature Rocks 🦸🦸 

Brand New Knowledge Feature
Brand New Knowledge Feature


šŸ”Ā Ā Search as you type. Customers get instant results as soon as they start writing.

šŸŖ„Ā  The brand new "Magic Fill" feature uses generative AI toĀ improve theĀ search.

šŸ’¬Ā  Connect articles with processes for powerful automation.

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The Possibilities of the New Asynchronous Live Chat

New Live Chat
Live Chat 2.0

✨ No matter if you are off- or online, your customers can message you all the time.

šŸ””Ā Answer when you're back onlineĀ and your customers will get a notification.

šŸ”€ Customers can be in the LiveĀ Chat and interact with other experiences at the same time. A chat icon will appear when anĀ agent is available and ready to chat.

šŸ”™ If the agent ends the Live Chat, the customer can re-enter and return to the conversation.

šŸ‘ļø In your new Live Chat Cockpit you get insights into customers' key data and can see which website they are visitingĀ and have visited before.

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Check Out more of the Top Highlights


šŸš€Ā  Copy and paste modules at any place in your process.

šŸ–ØļøĀ  Print chat experiences for documentation purposes.

šŸ™‹Ā  Everyone now can add users.Ā An owner canĀ approve the invitation.

āš ļø Ā Broken links are detected automatically and you'll receive a warning message.

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Have fun building conversations! If you have any questions, we'll be happy to support you.

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