Success Cases

Melitta Product Registration

Customers register their coffee maker via chat to receive additional benefits.

The Melitta product registration chat experience is shown. Enter your email and scan the service number of your product. Specify place and date of purchase. Upload a photo of the receipt and get the money back.
The Melitta product registration chat experience is shown. Enter your email and scan the service number of your product. Specify place and date of purchase. Upload a photo of the receipt and get the money back.

Business Goals

The coffee and coffee accessories manufacturer Melitta wants to reward the purchase of a coffee machine with cashback.

A playfully simple cashback redemption process within a chat flow without media disruption is intended to increase sales of the machine.

Results

In the chat, the product can be identified by barcode scan and it can be registered directly. The receipt upload only takes place after a successful AI check. 

Shoppers are enthusiastic about the uncomplicated process.

Watch the Case Video

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