AI-powered Conversational Loyalty Platform

The marketer backend

Marketer backend

Our backend provides every functionality marketers need to successfully manage loyalty programs and promotions in a conversational setting. Marketers have the ability to use the LoyJoy chatbots to send personalized push messages directly to consumers.

Ready to try it out live? We offer a free trial access. To get your credentials, please sign up. If you have questions, please get in touch.

Multi-channel chatbot frontend

LoyJoy follows a simple, yet powerful formula to attract and loyalize consumers for brands. Chatbots + Incentives + Predictive Messaging = Sustainable 1-to-1 Relationships.

Chatbot on-boarding simplified

Acquisition

Simplify user on-boarding with a chatbot on Messaging platforms and your own websites. No download, no installation, no forms to fill out.

Retention

Establish a sustainable customer relationship by offering incentives and easy redemption. Brands and agencies decide what perks or prize games to offer.

Cross-Selling

Reach out to your customers with personalized campaigns with opening rates near 100 %. Machine Learning helps in optimizing your audience.

Key strengths

Cloud platform

Cloud platform

LoyJoy is ready to use instantly and globally, without installation, directly from the cloud. Worldwide locations are available.

Enterprise-ready

Enterprise-ready

LoyJoy is multi-tenant capable, multilingual and scalable for global scenarios with millions of customers. Customize it to your needs.

Channel integration

Channel integration

We handle all the complexity and constantly evolving features of the platforms. For example, Facebook Messenger contains table-like UI components that other Messenger apps don’t offer. LoyJoy enables brands to use the best possible solution on each platform.

Channel independence

Channel independence

With our messaging middleware, we abstract from channel implementation specifics. This enables LoyJoy to be integrated into different channels such as your website, your app, messenger apps, SMS and voice with a single implementation.

Dialog manager

Dialog manager

Today, most conversational solutions lack contextual memory. If you ask for the capital of France, and then ask for the weather there, chances are, that the bot won't find an answer. Our integrated dialogue manager is preventing this and is able to hold a conversation.

NLP

Natural language processing (NLP)

Thanks to advanced artificial intelligence, LoyJoy understands questions and commands that are entered via natural language. Enabled by our own AI technology including deep neural networks. LoyJoy is independent from third-party NLP services.

Feature highlights

Conversational loyalty

  • Short-term promotions and long-term programs
  • Rewards shop & redemption management
  • Multi-channel push campaign management (Chat, Web, App, Email)
  • Campaign target group management
  • Generate or upload codes
  • Analytics

Natural language processing

  • Multi-channel integration (Web, Facebook, App, inquire for more for free)
  • Multi-language (English, German, inquire for more for free)
  • Customizable chat flow and wording
  • Customizable predefined chatbot NLP intents
  • AI image recognition (add-on)
  • Predicitve messaging based on data and user behavior (add-on)

Cloud platform

  • Global hosting capabilities
  • Multi-tenant ready (for multi-brands and agencies)
  • Scalable platform for millions of users
  • Prepared for GDPR (European General Data Privacy Regulation)
  • Programmable API (please inquire for details)
  • Connection to third-party tools like CRM and Marketing Automation (please inquire for details)

Want to see LoyJoy live in a free demo?