Can ChatGPT Be Used in Compliance With GDPR Regulations? 🕵️‍♂️

As we enter the fascinating world of conversational marketing, it’s impossible not to take note of the current developments around GDPR compliance for AI platforms, specifically ChatGPT. As a company, you have full control over how and for what purpose you use ChatGPT to drive your business. However, some businesses are concerned that the use of ChatGPT does not comply with the European GDPR and that customer data is stored outside of the EU. In this post, we will take a look at the facts of using ChatGPT for business in Europe and how integrating ChatGPT technology with the LoyJoy conversational platform is GDPR compliant.

ChatGPT Solution for Businesses

OpenAI provides two versions of ChatGPT. One is the web-based version, the consumer product that can be used by anyone with an OpenAI account. There is a free version and a pro version that costs $20 per month. The other is the business API offered by OpenAI and Microsoft Azure (Azure is available in the EU and the US, while OpenAI is only available in the US). Both companies provide access to the ChatGPT API. Using Microsoft Azure, companies can choose a storage location, including Western Europe. Therefore, customer data will not be stored outside the EU. Both providers do not use user data to improve algorithms. In addition, data is only stored for 30 days and then deleted. To comply with current data protection regulations, both companies offer up-to-date Data Processing Agreements (DPAs) that are GDPR compliant.

Use ChatGPT With LoyJoy

Consider a scenario where your company wants to boost customer satisfaction. Using the LoyJoy platform, you create a customer chat-based solution on your website that accesses both the customer’s order history in an internal database and the ChatGPT API to generate appropriate responses to customer inquiries. At LoyJoy we use the Microsoft Azure service to ensure that data is only stored within the EU. Therefore, using ChatGPT should not pose any risk. In this way, many successful customer solutions using the ChatGPT API have been developed

Isn’t it empowering to know that technology and data security can work together so seamlessly? Let’s embrace it together with LoyJoy and triple your conversion rates, wow your customers, and cut your digital project times in half! For further information visit one of our ChatGPT webinars.

— by Steffen Wichtrup